Reference

daunpoker Privacy Policy for Your Account

Your account, wallet, device, and game-session data are handled through a clear Privacy Policy before you open the lobby.

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CONTACT CHANNELS

3 Ways to Reach Privacy Support

Privacy requests need a clear route, not a public comment thread. We keep support open from 09:00 to 23:00 WIB through live chat, WhatsApp, and email, with extra checks when a request…

Live Chat Use the chat button inside your account from 09:00 to 23:00 WIB. Tell us the privacy request type, your account email, and the last payment rail used so we can locate the correct record.
WhatsApp Message our WhatsApp privacy desk during the same WIB hours if you cannot access the lobby. We verify your phone number, ask one account question, then move sensitive changes into a secure account flow.
Email Send privacy requests to [email protected] with your username and a clear request. We answer from our domain mail and may ask for added proof before changing stored account data.
ACCOUNT CONTROLS

6 Privacy Controls We Use

A privacy policy only matters if the account flow follows it. We separate wallet records from game-session logs, restrict staff access by role, and keep request checks inside your signed-in account when…

Account Data

We collect the details needed to create and protect your account, such as username, phone number, email, login history, and verification status. You can request a correction through Account > Profile > Privacy Request.

Payment Records

DANA, OVO, GoPay, and QRIS records are used to match deposits, withdrawals, refunds, and fraud checks. We store transaction IDs and account references, not your full wallet password or private wallet PIN.

Cookies

Cookies help remember your session, language choice, device type, and basic lobby settings. You can clear them from your browser, or adjust site cookie choices in Account > Settings > Cookies.

Game Sessions

When you open Live Casino, Aviator, Super Bingo, or Fishing God, we log session time, game ID, wager record, and result data. These logs help settle disputes and keep account balances accurate.

Retention

We keep data only as long as needed for account service, payment checks, dispute handling, and legal duties. When a record is no longer needed, we delete it or separate it from your account identity.

Access Requests

You can ask to see, correct, or delete eligible personal data. We verify identity first, then confirm what can be changed, what must be kept, and the expected response time.

7 Common Privacy Questions

We wrote these answers for account holders who want privacy decisions in plain words before they join or continue using the wallet. If your question involves a live payment, locked account, or identity check, contact us through your signed-in account so we can confirm ownership before discussing personal data.

We collect your username, contact details, login data, device signals, and verification status. If identity checks are required, we may request KTP-related proof and use it only for account checks, payment safety, and legal duties.

We store transaction references, wallet names, timestamps, and status records so deposits and withdrawals can be matched to your account. We do not ask for your wallet password, private PIN, or full banking login.

Cookies keep your session active, remember language choices, and help detect unusual logins. If you clear browser data, saved access may be removed and you may need to log in again with account verification.

Yes. Open Account > Profile > Privacy Request and state what needs correction. We check your identity first, then update eligible fields such as phone number, email, or spelling errors in account details.

Identity proof helps us confirm that a privacy request comes from the account owner, especially for payment records, withdrawal checks, or data deletion. We ask only for what is needed for that request.

Access is limited by work role. Payment staff see wallet records needed for matching, support staff see account contact data, and security staff see login or risk signals tied to account protection.

Use live chat, WhatsApp, or [email protected] between 09:00 and 23:00 WIB. Include your username, account email, and request type, but never send wallet PINs or passwords in any message.

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